Support
Help for the Greenveil app for iOS and the Greenveil website.
Contact us
Email [email protected]. We usually reply within 2 business days.
If you are reporting a problem with a product, include its barcode and a photo of the label.
Common questions
What is Greenveil?
Greenveil shows ingredient and label information for food and personal-care products. Scan a barcode or search for a product to see its ingredients, how they are classified, and the evidence behind each assessment.
Where does the product data come from?
Product and label data comes largely from Open Food Facts and Open Beauty Facts, which are published under the Open Database License (ODbL). Ingredient assessments draw on regulatory and scientific sources, such as food and cosmetic ingredient regulations and published research.
A product is missing or its information looks wrong. What should I do?
Email us at [email protected] with the product's barcode and a photo of the label, including the ingredient list. We use it to add or correct the record.
Do I need an account?
No. Scanning and search work without signing in. Signing in is optional and lets you save your history and preferences across devices.
How do I delete my account and data?
Email [email protected] from the address linked to your account and ask for it to be deleted. We will delete the account and its associated data and confirm by reply. Our privacy policy describes what we store.
Is Greenveil medical advice?
No. Greenveil provides general information to help you read labels. It is not medical advice. If you have an allergy, a medical condition, or are pregnant, check with a doctor or other qualified health professional before relying on any product information.